New Delhi/Ranchi: Low cost airline Indigo stopped a child with special needs from boarding a Hyderabad bound flight at Ranchi airport. Indigo has cited the reason for the child being nervous, that is why he was stopped from boarding. Regarding the incident, the CEO of Indigo said that the best decision has been taken in difficult situations. The CEO said that we express our deepest condolences to the affected family for the sad experience and made an offer to present a wheelchair to the child as goodwill gesture.
Civil Aviation Minister Jyotiraditya Scindia had warned IndiGo earlier in the day amid a spiralling backlash over the incident. Directorate General of Civil Aviation (DGCA) chief Arun Kumar has told a well-known news agency that the regulator has sought a report from IndiGo in this matter. He said that the DGCA is probing the incident and will take appropriate action.
IndiGo said the airline provided them hotel accommodation and they took off for their destination the next morning. IndiGo said, ‘We are sorry for the inconvenience caused to the passengers. IndiGo prides itself on being an inclusive organization, be it for its employees or its customers and more than 75,000 differently-abled passengers fly with IndiGo every month.